レッスン詳細

外からお客様にかかってきた電話を取り次ごう

Putting an outside call through to a [hotel] guest.

あなたは外からかかってきた電話を取り次いでいます。

電話越しでも実際にお客様が目の前にいらっしゃる気持ちで明るく応対できると印象が良いでしょう。お客様のお名前は聞き取りづらいこともあるので、スペルの確認をすると安心です。

I would like to talk with a guest staying at your hotel.

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Writingレッスンの例

Best Teacherで実際に行われている直近のWritingレッスンです。
作成したスクリプトは講師により添削されます。

I would like to talk with a guest staying at your hotel.

Yes, sir. May I have the room number or his or her name, please?

自然な表現

Yes, sir. May I have the room number or their name, please?

1. We can use 'they' instead of 'him or her'.

I'm looking for Mr. Tompson. He should have arrived two days ago. Can you check if he is in his room right now?

Let me see, oh, there are two Tompsons, today. Can I have his first name, please?

自然な表現

Let me see... Oh, there are two Mr. Tompsons currently staying with us. Can I have his first name, please?

1. Punctuation. This might be a better way of separating these sentences.
2. We should add Mr. here, to be polite.
3. We can also use this expression.

Mark John. I'm looking for Mr. Mark John Tompson. By the way, can you please call him in advance? Kindly tell him his brother Tony from the Philippines is calling.

Yes, sir. Wait a moment,please.
Yes, he is in the room and he wants to talk to you. Can I transfer this call to you?

自然な表現

Yes, sir. Wait a moment, please. Yes, he is in the room and he wants to talk to you. Would you like me to transfer your call?

1. We need to use a space after (most) punctuation marks.
2. This is a common expression that we can use here.

Yes, please and thank you so much. By the way, kindly tell him that I am calling from the Ninoy Aquino International Airport in Manila.

Yes, sir. A moment again,please.

自然な表現

Yes, sir. A moment, please.

1. We don't really use 'again' in these kinds of situations. If you used the whole sentence, it would be OK, but in this case, it isn't needed.

By the way, I am running out of time. It's boarding time for passengers taking the 10am flight bound for Japan.

Oh,really? You must not have much time. Would you like to talk him by the way? Or would you like to leave your message?

自然な表現

Oh, really? You must not have much time, then. Would you like to talk him, by the way, or would you like to leave a message?

1. Punctuation spacing.
2. We can add 'then' or 'in that case' here.
3. Punctuation.
4. We can say all of this in one sentence.
5. We can just say 'a message'. 'Your' is a bit redundant in this case.

レッスン詳細

外からお客様にかかってきた電話を取り次ごう

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