会社の受付で訪問者の応対をしよう

Greeting visitors at the company reception desk.
あなたは会社の受付で、訪問者から用件を聞いています。
会社の受付とは企業の顔として、とても重要な役割があります。お客様にとってはじめに接する人物は受付の担当者である可能性もあり、その時の表情であったり、対応の良し悪しで会社の最初の印象に影響を与えることもあります。また、受付の担当者は企業の顔としての役割に加えて、お客様と担当者を繋ぐ役割があることも忘れてはいけません。たとえ受付係でなくても、訪問者に話しかけられたときに慌てないよう、応対の会話を学んでおきましょう。
Good morning. I have an appointment with her at 10 o'clock.
 
このレッスンを始める
Writingレッスンの例
Best Teacherで実際に行われている直近のWritingレッスンです。
作成したスクリプトは講師により添削されます。
Good morning. I have an appointment with her at 10 o'clock.
#miss

Good morning.Thank you for coming today.And who are you here to see today?

#correct

Good morning. Thank you for coming today. And, who do you want to see today?

I'm here to see Mrs Tanaka at 10am this morning. Where do I need to go, or shall I wait here while you let her know I have arrived?
#miss

Could you please have a seat and wait for a moment? I'll see if Mrs Tanaka is ready to see you.And may l ask your name and your company?

#correct

Could you please have a seat and wait for a moment? I'll see if Mrs. Tanaka is ready to see you. And can you tell me your name and your company name?

My name is Mr Suzuki, and I am from ABC Company. Ok, thats fine. I will go and take a seat over there until Mrs Tanaka is ready to see me. Thank you for your help.
#miss

Nice to meet you,Mr Suzuki,l'm Fujii of the marketing department.
Mrs Tanaka will be here shortly.
The meeting room is this way.

#correct

Nice to meet you, Mr. Suzuki, I'm Fujii from the marketing department.
Mrs. Tanaka will be here shortly.
The meeting room is this way.

Nice to meet you too, Fuji! Could you please show me how to find the meeting room? It's my first time in your company's building.
#miss

Oh,sure.Please follow me.
Here you are.Please have a seat.
Would you like some tea or coffee while you wait?

#correct

Oh, sure. Please follow me.
Here you are. Please have a seat.
Would you like some tea or coffee while you wait?

Thank you, you are so kind! I would love a cup of coffee. With a little bit of milk and no sugar, please. Do you know how long will I have to wait?
#miss

She should be here any minute.
Here it is.
Would you excuse me, please.

#correct

She should be here any minute.
Here it is.
Would you excuse me, please?

関連単語

  • call for A（Aさんを呼ぶ）
  • business card（名刺）
  • in charge（担当する）
  • the purpose of your visit（用件）
  • manager（部長）

関連フレーズ

  • Could you please give me your name?（お名前をお願いできますか？）
  • Who are you here to see today?（本日はどの者に御用でしょうか？）
  • I'm afraid no one is available now.（ただいま手の離せる者がおりません。）
  • The person in charge will be here soon.（ただいま担当の者が参ります。）
  • Please be seated and wait for a moment.（よろしければあちらでお待ちください。）

こんな方にオススメ

  • ビジネス
  • 中級
  • 内定者研修
  • 新入社員研修
  • 来客対応