電話を保留にしてみよう

Putting a caller on hold

クライアントから部長に取り次いでくれと、部長不在時に電話が来た。保留にして部長を捜しに行こう。

電話対応では、Could you please tell me your name and your phone number? (お名前とお電話番号を伺ってもよろしいでしょうか？) としっかりと相手の名前と電話番号を聞きましょう。聞き取れない場合は、I beg your pardon（すいません、もう一度言って頂けますか？）Could you please speak a little slower? (もう少しゆっくり話していただけますか？) Could you repeat that for me?（もう一度お願いします。）等と言って落ち着いて対処してみましょう。

Hello. This is Jason Thomson. May I speak to Mr. Yamazaki of the sales department?

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Hello. This is Jason Thomson. May I speak to Mr. Yamazaki of the sales department?

Hello. Thank you for calling. Let me check if she is available. Please wait
for a moment.

自然な表現

Hello. Thank you for calling. Let me check if he is available. Please wait a moment.

1. You are talking about somebody who is male, so you need this pronoun here.
2. This phrase is most often used without "for", but both versions are correct.

It is not a problem at all, I will wait. I really hope that he is here, I have something important to discuss with him.

Thank you for waiting. And I am sorry but today, she is out of office. She has a meeting at the client office in Nagoya. She will be back to the office tomorrow. If you have urgent matter, maybe it will earlier to send a message to her. Or if you need to talk to her, her meeting will be finished around 3:00pm today, so I will ask her to call you after the meeting finishes. How would you like?

自然な表現

Thank you for waiting. I am sorry, but today, he is out of the office. He has a meeting at a client's office in Nagoya. She will be back in the office tomorrow. If you have an urgent matter, maybe it will be better to send a message to him. However, if you need to talk to him, his meeting will be finished around 3:00 pm today, so I will ask him to call you after the meeting finishes. How would you like to proceed?

1. You should generally avoid starting sentences with a conjunction.
2. You need to put a comma before this conjunction as it is followed by an independent clause.
3. You need a definite article here as you are referring to a specific office.
4. This is your first time talking about this client, so you need an indefinite article here.
5. You need the possessive form here as this office belongs to the client.
6. This is the proper preposition. "go" is used with "to", but with "be", you should use "in".
7. You are missing a verb here. This is the proper choice.
8. "faster" could be used, but "earlier" is incorrect here. However, this is a more suitable choice.
9. You should generally avoid starting sentences with a conjunction. Here, you should use this instead.
10. "How would you like" is incorrect as a question. You need to add this part here.

I was instructed to talk to her on behalf of my company. Could you kindly ask her to call me after her meeting?

I see. Sure. I will definitely tell her to call you after the meeting. Can I have your phone number? Are you available whenever after 3 p.m.?

自然な表現

I see. Sure. I will definitely tell him to call you after the meeting. Can I have your phone number? Are you available after 3 p.m.?

1. "whenever" is a bit unnatural here. It's best to omit it.

Thank you for your help. My phone number is 345-678. I'm available after 5 pm on workdays, actually.

Alright. Let me repeat your number. 345-678. Is it's right?

自然な表現

Alright. Let me repeat your number. 345-678. Is that right?

1. "it's" is the contracted form of "it is", which would mean your sentence is "is it is right", which is incorrect. You should use just "it" or "that" here.

That is correct. Thank you for confirming. I expect a call from her later. In case I don't receive one, I will try calling again.

Great. Please let me know if there is anything I can do. Goodbye.

自然な表現

Great. Please let me know if there is anything else I can do. Goodbye.

1. Since you already did something, it's best to add "else" here.

電話を保留にしてみよう

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