携帯電話の解約をしよう

Terminating your cell phone contract
携帯電話のショップで携帯電話の解約を行うところです。
携帯電話の解約をお願いすると、「特典をつけるから」と引き留められるケースもありますよね。きっぱりと断れるように練習しておきましょう。
What can I do for you today?
 
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What can I do for you today?

My phone battery runs down unbelievably quickly. I can't stand it anymore, so I'd like to cancel my cellphone contract as soon as possible.

自然な表現

My phone battery runs down unbelievably quickly. I can't stand it anymore, so I'd like to cancel my cellphone contract as soon as possible.

1.2. The paragraph is well written, and there's nothing to correct or suggest here, so here are a few alternative expressions we could use in this situation. We could use "gets drained" and "revoke".
Has it been a year since you enrolled in this plan? I am afraid you need to atleast be finished with one year payment to be able to cancel.

As far as I remember, it has passed over one year, but I'm not sure exactly. Could you check it, please?

自然な表現

As far as I remember, it has been over one year, but I'm not sure exactly. Could you check it, please?

1. We don't usually say "it has passed over one year" (it has passed + time period). We could use the verb "been" instead of "passed" or use "over one year has passed".
Sure. I will do that. Could you please tell me your account number? Let me check our system about the details.

Account number? What is it? Are you talking about bank account?

自然な表現

Account number? What is it? Are you talking about a bank account?

1. "bank account" is a singular and countable noun, so we should use an article before it.
No, I am talking about your account number for your cellphone plan. It is the eight digit number you use each time you pay for the monthly payment.

Ah, now I got it. However, I don't know the number and have never used it because I pay for my phone bill every month by direct debit. How do I know it?

自然な表現

Ah, now I got it. However, I don't know the number and have never used it because I pay for my phone bill every month by direct debit. How do I know it?

1. You expressed yourself well here. There is nothing to correct, so this is an alternative expression we could use in this context - "Is there a way to find out the number".
That's alright. I can look up your account number for you. May I please have your identification card?

Ok! This is my driver's license. Here you are. Thank you.

自然な表現

Ok! This is my driver's license. Here you are. Thank you.

1. You expressed yourself well here. There is nothing to correct, so this is an alternative expression we could use in this context - "I appreciate it".

関連単語

  • privilege（特典）
  • cancellation fee（解約金）
  • join a plan（プランに加入する）
  • contract（契約）
  • cancel（解約する）

関連フレーズ

  • The contract was over my budget.（契約内容は私の予算を超えていました。）
  • I want to cancel the cell-phone contract.（携帯を解約したいです。）
  • What are the reasons for your cancellation?（契約をキャンセルされる理由は何ですか。）
  • What would I lose if I cancel my contract now?（今解約したら、失うものは何でしょうか。）
  • Will I have to pay for the cancellation fee?（解約金を払わなくてはなりませんか。）

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