メールで欠陥品のクレームを伝えよう

Making a complaint about a defective product by email
あなたはメールで、欠陥品のクレームを伝えています。 以下の構成を参考にメールを作成してみましょう。 1. Subject line(件名) 2. Formal greeting(挨拶) 3. Body copy(本文) 　- どのような欠陥があったか 　- どのように対応してもらいたいか 4. Closing phrase(結び) 5. Signature(名前)
なぜメールを書いているのか、具体的にどのような欠陥があったか、どのような対応をしてもらいたいかを明確に記載するのがポイントです。
Please write an email regarding a defective product. A teacher will reply to it.
 
このレッスンを始める
Writingレッスンの例
Best Teacherで実際に行われている直近のWritingレッスンです。
作成したスクリプトは講師により添削されます。
Please write an email regarding a defective product. A teacher will reply to it.

Request for return

Dear Customer Support,

Hello. I need help with my Google Nest Mini. It suddenly stopped responding, saying, "There is a glitch. Try again in a few seconds." Casting is available, but Bluetooth can't be connected after yesterday. I tried several solutions. I restored the Wi-Fi to the factory setting and set it again. I bought a used device of the same type. All didn't work. Damn it! I got a new one, and so did it. Now I'm using Amazon's Alexa! Fortunately, my Amazon Fire tablet is working for me.

Best regards,

Kanye

自然な表現

Request for return

Dear Customer Support,

Hello. I need help with my Google Nest Mini. It suddenly stopped responding, saying, "There is a glitch. Try again in a few seconds." Casting is available, but Bluetooth can't be connected after yesterday. I tried several solutions. I restored the Wi-Fi to the factory setting and set it again. I bought a used device of the same type. All didn't work.    I got a new one, and so did it. Now I'm using Amazon's Alexa! Fortunately, my Amazon Fire tablet is working   .

Best regards,

Kanye

1. Avoid vulgar language on the platform.
2. Remove these words because they are redundant.
Dear Kanye,

Thank you for reaching out to us. We apologize for the inconvenience this has caused. Could you tell us when and where the product was purchased? Also, could you give us the product's serial number?
We hope to hear from you soon.

Sincerely,
Nest Labs CSR

Dear Nest Labs CSR,

The first device
The purchase date and place: September 1, 2021, through Google online store
The serial number: Google911311

The latest device
August 9, 2024, at an appliance store
Google377888
 
The second hand device I got the other day was the first-generation model, so it must have been produced before 2019. I know the guarantee on the used one has expired.

All the best,

Kanye

自然な表現

Dear Nest Labs CSR,

The first device:
The purchase date and place: September 1, 2021, through the Google online store
The serial number: Google911311

The latest device:
August 9, 2024, at an appliance store
Google377888
 
The second-hand device I got the other day was a first-generation model, so it must have been produced before 2019. I know the guarantee on the used one has expired.

Best regards,

Kanye

1 and 3. Use a colon to introduce an element or series of elements that show the information preceding the colon.
2. Use "the" before specific nouns.
4. Spelling correction
5. Use "a/an" before singular and nonspecified members of a group or category. 
6. Use the same closing for consistency.
Dear Kanye,

Thank you for supplying us with important information. I'm afraid the used product is out of warranty. As for the new item, have you tried rebooting it? How about updating the app on your phone?

Sincerely,
Nest Labs CSR

Dear Nest Labs CSR,

I did all the things I could do, from rebooting the device and reinstalling the Google Home app. I found that some people were struggling with the same problem as I was on Google Nest Community. Google has been investigating the causes for two weeks, but the problem has yet to be solved. I spent over ten hours dealing with the problem and bought a used device and a new one. I won't be able to spend time anymore for this. Google needs more integrity. Why don't you recall it?

Best regards,

Kanye

自然な表現

Dear Nest Labs CSR,

I did all the things I could do, from rebooting the device to reinstalling the Google Home app. I found that some people were struggling with the same problem as I was on Google Nest Community. Google has been investigating the causes for two weeks, but the issue has yet to be solved. I spent over ten hours dealing with it and bought a used device and a new one. I won't be able to spend time anymore for this. Google needs more integrity. Why don't you recall it?

Best regards,

Kanye

1. "from a to b"
2. Use this word instead of repeating "problem."
3. Use the pronoun in place of the noun to avoid repetition.

関連単語

  • refund（払い戻す）
  • inferior goods（不良品）
  • return an item（返品する）
  • defective（欠陥のある）
  • instruction（説明書）

関連フレーズ

  • I wish to complain about the excessive noise coming from next door.（隣からの過剰な騒音について苦情を言いたいのです。）
  • I am dissatisfied with the lack of customer service.（顧客対応ができていないことに不満がある。）
  • I would like to make a call to customer service regarding my warranty.（保証の件でカスタマーサービスに電話をしたいです。）
  • I would like to exchange an item for a different size.（商品を別のサイズに交換したいのですが。）
  • Is it covered by a warranty?（保証はついていますか？）

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