ホテルの予約が取れていなかったときの対応をしよう

Reservation Confusion.
あなたはホテルの予約が取れていなかったときの対応をしています。
ホテルの予約が取れていなかったとき、電話の履歴は残っているか、ウェブから予約したが履歴はあるか、確認してみましょう。また空いている部屋があったらそこが使えるか交渉してみましょう。
I'm sorry, but there is no reservation listed here for you.
 
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作成したスクリプトは講師により添削されます。
I'm sorry, but there is no reservation listed here for you.

Sorry? That's impossible. Would you talk to my travel agent? Here is my voucher and this is my confirmation number. We already paid for it in Japan.

自然な表現

Sorry? That's impossible. Would you talk to my travel agent? Here is my voucher and this is my confirmation number. We paid for it in Japan.

1. Rephrased this part of the sentence to make the sentence flow idiomatic.
My apologies for the confusion. I will double-check for you. How long ago did you make the reservation? Also, which travel agent did you use?

I made the reservation via J-company on March 5th. Please check it again.

自然な表現

I made the reservation via J-company on March 5th. Please check it again.

1. Here is an alternative expression. "booking".
Thank you for the information. I checked again and found your reservation. However, I think a mistake was made with the booking because the reservation says your check-in is tomorrow. Fortunately, we still have rooms available for tonight. Would you like to book the extra night?

OK. I'd like to book for three nights from tonight. How much do you charge the extra night, and how long does it take to prepare the room?

自然な表現

OK. I'd like to book three nights from tonight. How much do you charge for the extra night, and how long does it take to prepare the room?

1. Use the preposition "for" here which is defined as - in relation to.
I can offer a discount, so the extra night will only be 95 dollars instead of 120. We will be able to have the room ready by 3 pm. In the meantime, we can store your luggage for you.

Thank you very much. I appreciate it.

自然な表現

Thank you very much. I appreciate it.

1. Here is an alternative expression. "so".
  • hotel(ホテル)
  • reservation(予約)
  • room(部屋)
  • available(利用できる)
  • double check(再確認)
  • Your reservation is not here.(あなたの予約はこちらにはございません。)
  • I made a reservation for this hotel.(私はこのホテルの予約を取りました。)
  • Please check it again.(もう一度確認してみてください。)
  • We have cancelled your reservation.(あなたの予約はキャンセルいたしました。)
  • Could you call the agent with whom I made the reservation?(私が予約した代理店に電話していただけますか?)

こんな方にオススメ

  • 日常
  • 中級
  • シーンリクエスト
  • ホテル
  • 手続する