レッスン詳細

お客様の忘れ物に対応しよう

Handling an inquiry about an item left behind.
あなたはお客様の忘れ物の問い合わせに対応しています。
外国人のお客様は国によっては自分の物がなくなった時にすぐに盗難を疑うことがあります。お店の信頼を保つためにもお客様に親身になって対応しましょう。場合によっては警察に届け出るかも伺いましょう。
I forgot my bag.
 
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I forgot my bag.
#good

May I ask you where you left it and what type of bag it is?

#or

Please tell me where you last saw it, and what it looks like.

The last place I recall having it is at the coffee shop, but I had it when I left there. It's a black shoulder bag, with one large main compartment and two smaller pockets on the front.
#miss

Ok, your bag is a black shoulder bag with two small pockets on the front. And, what material is it made of, leather or fabric? Did you put something valuables in it?

#correct

Ok, your bag is a black shoulder bag with two small pockets on the front. And, what material is it made of, leather or fabric? Did you put something valuable in it?

It's a fabric, but to be honest I don't know what type. It's got some work documents in it, which are important to me, but not necessarily valuable.
#miss

I got it. I am going to call the coffee shop and ask about it right now. Could you please wait a few minutes having a seat over there?

#correct

I got it. I am going to call the coffee shop and ask about it right now. Could you please wait a few minutes and have a seat over there?

Certainly, thank you. I'm fairly certain I left with my bag though, so perhaps one of the mall staff found it in the hallways.
#miss

It is exactly right as you say. I will call the security guard station of the shopping mall, too.
Hopefully, the bag would be sent there by someone.

#correct

It is exactly right as you say. I will call the security guard station in the shopping mall, too. Hopefully, the bag was sent there by someone.

Thank you. How long will it take for them to check for it?
#good

I think I can tell you the result in five minutes or so. Then, I'll be right back.

#or

I think I can tell you the result in five minutes or so. Please wait, I'll be right back.

関連単語

  • leave behind（置き忘れる）
  • forget（忘れる）
  • remember（思い出す）
  • find（見つけ出す）
  • lose（失う）

関連フレーズ

  • I think I lost my wallet.（財布をなくしてしまいました。）
  • Can you remember where you left it?（どこにおいてきたか覚えていますか？）
  • I left it at the park.（公園に置いてきてしまいました。）
  • We don't seem to have it here.（こちらにはありません。）
  • I'll let you know when we find it.（見つけ次第ご連絡いたします。）

こんな方にオススメ

  • ビジネス
  • 中級
  • 接客業/飲食店