レッスン詳細

食事に関する苦情に対応しよう

Handling complaints about a meal.
あなたは食事に関する苦情に対応しています。
出された料理がお客様の希望に沿わない際、対応が悪いとレストラン全体の印象が悪くなってしまうので、態度や言葉遣いに特に気を配って対応しましょう。
I would like to complain about this meal.
 
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Writingレッスンの例
Best Teacherで実際に行われている直近のWritingレッスンです。
作成したスクリプトは講師により添削されます。
I would like to complain about this meal.
#miss

Oh, could you tell me about what service of us brought you feeling uncomfortable, if you possible?

#correct

Oh, could you tell me what part of our service was unsatisfactory, if possible?

The service was incredibly slow! I had to wait 30 minutes for my order and then when it finally arrived, it was cold! I complained to the waiter, but he just told me that he was too busy today.
#miss

I really apologize to you for the bad service you received tonight. Could you remember the name of staff who served you?

#correct

I sincerely apologize to you for the bad service you received tonight. Do you remember the name of the waiter who served you?

I don't know his name but I wonder what might have happened because Japanese customer service is the best usually.
#miss

I am appalled by my staff's treatment of you as a customer. We strongly believe that the customer comes first and that customer service is vital. So it is very sad to hear that. Right after time, we make sure it never happens again. There is no excuse for this, but we are truly sorry about that.

#correct

I am appalled by my staff's treatment of you as a customer. We strongly believe that the customer comes first and that customer service is vital. So it is very sad to hear that. We will make sure this never happens again. There is no excuse for this, but we are truly sorry.

Maybe he had some trouble because he seemed to be upset and he was checking out his phone very often.
#miss

I see. I will speak with the staff and put him on probation. Also, I will set up a mandatory staff meeting to discuss our customer policies right away. I'd like to offer you a 25 percent off coupon as a token of my apology. I hope you accept it and come and visit our restaurant again. Next time you come here, you can ask for me a dessert in free.

#correct

I see. I will speak with the waiter and put him on probation. Also, I will set up a mandatory staff meeting to discuss our customer policies right away. I'd like to offer you a 25 percent off coupon as a token of my apology. I hope you accept it and come and visit our restaurant again. Next time you come here, you can request a dessert for free as well.

No, I don't remember his name. However, I was sitting right over there. You should know who is working that section. I would like to be compensated in some way for my horrible experience.
#miss

So, I appreciate you accept my offer of the coupon. There are a lot of great dishes at our restaurant. Please take the time to come back here and see the great service we typically have. I hope we can make you forget the bad service you received tonight.

#correct

I appreciate you accepting my offer of the coupon. There are a lot of great dishes at our restaurant. Please take the time to come back here and see the great service we typically have. I hope we can make you forget the bad service you received tonight.

関連単語

  • complaint（苦情）
  • wrong（誤って、不正に）
  • another dish（別の料理）
  • voucher（クーポン券）
  • bring（持ってくる）

関連フレーズ

  • Is there something wrong with your order?（ご注文商品に何か問題がありますか？）
  • I'll bring you another one.（新しいものをお持ちします。）
  • I'm sorry to be late.（遅くなり申し訳ございません。）
  • Is it alright?（こちらでよろしいでしょうか？）
  • Please call me if you need help.（なにかございましたら、お呼びください。）

こんな方にオススメ

  • ビジネス
  • 上級
  • ホテル業界
  • 接客業/飲食店
  • レストラン・バンケット業務
  • 給仕する